FAQs – Eden Brand Official

FAQs

Customer Service

For questions regarding an order or any other issue contact info@shopeden.co

Please include your name and order number. Customer service hours are Monday through Friday 8am-7pm

Shipping Policy

 Providing quality garments is important to us which is why each garment goes into production once an order is placed. For orders placed before 6pm, production begins the same day. Any orders placed after 6pm will begin processing the next business day. Production time ranges between 5-7 business days not including weekends. Shipping time can vary between 2-3 businesses days. Once your order has shipped you will receive a tracking number. If you are in need of expedited shipping you can email Info@shopeden.co

 

Return Policy

In the event you receive the wrong color/size or in the rare case that you are unhappy with your garment you are entitled to an exchange, site credit or full refund  within 14 days. Please email info@shopeden.co with your name and order number to begin the process.